Contact Us
whiteresister.com is an independent research site covering sweepstakes and social casinos, with a particular focus on how quickly players can actually redeem Sweepstakes Coins for prizes. If something on the site looks out of date, if you've spotted an error in one of our comparisons, or if you simply want to ask a question before signing up anywhere, this is the page to use.
What we can help with
We don't operate any of the platforms listed on this site, so we can't access your account, process a redemption, or resolve a payment dispute. What we can do is point you in the right direction or correct our own content. Common reasons readers get in touch include:
- Reporting outdated information — a bonus that's changed, a state that's been added or removed from an operator's eligibility list, or a redemption threshold that no longer matches what's shown on the operator's site
- Asking general questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Suggesting a correction to one of our comparison tables or write-ups
- General feedback on the site itself
What we can't help with
Account-specific issues need to go to the operator directly, not to us. This includes:
- Verifying your identity or checking on a pending redemption
- Resetting a password or recovering account access
- Disputing a Sweepstakes Coin balance or a game outcome
- Requesting a refund or reversing a coin purchase
Every operator we cover — including the platforms reviewed on this site — publishes its own support channel, usually through an in-app help centre or a support email listed in its terms. Because identity verification and redemption processing involve personal and financial details, those requests have to be handled by the platform holding your account, not by a third-party review site.
Before you write in, a few things worth checking first
A lot of the questions we receive are already answered elsewhere on the site, so you may get a faster answer by checking these first:
- If your question is about whether a platform is available where you live, remember that eligibility is set state by state and can change — the operator's own terms page is the current source of truth
- If your question relates to responsible play, spending limits, or recognising problem gambling patterns, our Responsible Gambling page covers support resources
- If your question is about how this site operates, what "editorial rating" means, or how we're funded, that's covered on our About Us page
- If your question concerns the legal terms of using this site, see our Terms and Conditions
A note on redemption speed and accuracy
Because this site's focus is redemption speed, we take particular care to keep timelines, minimum thresholds and identity verification requirements current — but operators do change these terms, sometimes without much notice. If you've gone through a redemption recently and found our figures don't match your experience, that's exactly the kind of correction we want to hear about. We'll re-check the source and update the page where needed.
Our commercial relationships, in plain terms
Some of the platforms featured on this site pay us a commission if a reader signs up through our links. That relationship never decides which platform gets a better rating or a higher position — ratings are based on our own research criteria, and we say so clearly wherever it's relevant. If you have a question about how a specific ranking was reached, feel free to ask; we're happy to explain the reasoning.
Response times
We review messages in the order they arrive and aim to reply within a few business days. Messages about account access, payments, or identity verification will simply be redirected back to the relevant operator, so it saves everyone time if those go there first.